Client Service Representative

Job description

North Peninsula Veterinary Emergency Clinic (NPVEC) Position: Client Service Representative Job Summary: The following are duties and expectations related to working as a member of the PETS Team: Support Emergency Services within including Urgent Care with emphasis on client service and patient care. Demonstrate excellent telephone and client communication skills, and ability to triage efficiently and effectively. Maintain the reception area, ensuring animal safety, hospital cleanliness, restocking, and client engagement. Communicate with clients empathetically. Use professional medical language. Provide excellent and compassionate client communication. Follow NPVEC policies, support the chain of command, and discourage gossip or morale-lowering behavior. Maintain a positive and professional demeanor. Treat all animals, clients, and co-workers with respect and compassion. Work effectively in a fast-paced medical environment. Direct others and receive direction professionally. Work nights, weekends, holidays, and stay beyond scheduled times as needed due to caseload. Demonstrate attention to detail in written correspondence and treatment sheets. Follow NPVEC uniform and attire requi...