IT Help Desk Technician

Job description

About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN. About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to- - Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system - Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment - Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards - Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities - Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval - Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues - Ensure data security and confidentiality by follo...