Project Manager

Job description

Job Summary: As a Project Manager – Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of the Project Management Team Lead, the primary responsibility of the Project Manager – Customer Service is to provide exceptional customer service for our customers’ needs for large fabricated and/or stock length projects as well as handling day-to-day activities within the customer service area. Your role will involve coordinating with customers and internal teams to manage project timelines, address inquiries, and resolve issues with agility and precision. You’ll play a key role in maintaining and fostering strong customer relationships and ensuring their satisfaction. In this role, you will: Responsible for managing a backlog of identified customers in geographic locations in North America. Timeliness of responses to customers via email and phone call is key. Order management process flow throughout the front-end and manufacturing process (estimating, drafting, engineering, order entry, and takeoff) by partnering with individuals from the various areas (estimating, drafti...