Fulfillment Lead - Direct to Consumer

Job description

Employment Status : Full time Location : On-Site at NEW Gymreapers’ HQ in Nampa, ID Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs) Reports To: Sr Manager, Fulfillment: Position Overview: The DTC Pick & Pack Lead is responsible for executing and optimizing all direct-to-consumer order fulfillment. This role owns daily order Batching flow in our WMS system, labor allocation between picking and packing, and real-time productivity management to ensure orders ship accurately, on time. This is a working lead role accountable for execution, visibility, and results. Key Responsibilities: Order Execution & Flow Management: - Batch wave DTC orders in Peoplevox (in our WMS) based on carrier cutoffs, order priority, and pick efficiency - Ensure all eligible DTC orders ship within Defined Service Levels (SLA) - Monitor backlog and rebalance workload throughout the shift - Handle all failed actions and skipped bin locations - Escalate inventory or system blockers immediately Labor & Productivity Management: - Assign and reassign associates between picking and packing to meet efficiencies - Balance labor in real time to eliminate bottlenecks - Coach associates on efficien...