Customer Service Lead - Component Repair Shop

Job description

Job Description Summary The Customer Service Lead at our GE Aviation Component Service Center (ACSC) Repair Shop, is responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description: Role Overview: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communica...