Assistant General Manager

Job description

Job DetailsJob Location: Hyatt Place West Palm Beach - West Palm Beach, FL 33401Position Type: Full TimeSalary Range: $65,000.00 - $65,000.00 Salary/yearJob Shift: AnyOverview: A Kolter Hospitality Assistant General Manager delivers service excellence to guests and team members by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. They provide assistance to the General Manager with managing the property to ensure efficient and profitable operations. This position is responsible for overseeing maintenance, asset protection, guest service, sales, food and beverage, accounting and human resources. _____________________________________________________________________________________ Performance Expectations: Ensure Company and brand standards of operations are strictly adhered to. Ensure department heads have proper coverage through adequate staffing. Spend time in the lobby during peak check in and check out hours to engage with the guests. Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner. Review guest service scores daily to identify areas of improvement, recognize positive achievement and...