Customer Service Representative- Syracuse, NY

Job description

Customer Service Representative Full-Time | Hybrid After Training | $20/hour Looking for a fast-paced role where organization and communication skills truly matter? We’re hiring a Customer Service Representative to manage high-volume calls and emails, coordinate Independent Medical Evaluations (IMEs), and serve as a key liaison between clients, attorneys, and claimants. What You’ll Do: - Schedule and coordinate IMEs - Communicate with clients and claimants - Manage medical records via WCB portal - Coordinate translation & transportation services - Resolve inquiries with accuracy and professionalism What We’re Looking For: - Strong multitasking & time management skills - Professional phone presence - Detail-oriented and organized - Proficiency in Microsoft Word & Outlook Why Join Us?: Hybrid flexibility after training, strong benefits package, 401(k) with match, tuition & student loan assistance, paid parental leave, and no on-call responsibilities. Apply today to join a team where your attention to detail makes a real impact. The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies and delivers pr...