Customer Success Manager - Pathways for Progress

Job description

Customer Success Manager – Pathways for Progress Location: UK / Europe: Department: Education & Certification (E&C): About TM Forum: TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers. We are a global alliance of 800+ organizations across the connectivity ecosystem - counting the world’s top 10 Communication Service Providers (CSPs) and all the key hyperscalers as active, strategic members. About the Role & Why It Exists E&C is entering a pivotal new chapter with the launch of Pathways for Progress (P4P) - TM Forum’s new member engagement programme. P4P recognises and rewards member engagement across all member activities with the Forum - certifications, attending events, contributing to collaboration and innovation projects. This happens through a belt progression system (White through to Black Belt). In particular, certifications sit at the very foundation of belt progression - making the accuracy and quality of our education and programme operations central to P4P’s success. As P4P launches at our DTW Copenhagen event...