Customer Service Representative

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Please Note, this position is from the working hours from Friday thru Monday from 7 am CST - 6 pm CST. DUTIES & RESPONSIBILITIES: Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages. Enter data in the computer system and maintain logs and records of calls, activities, and other information. Prioritize calls according to urgency and importance. Managing multiple breakdown situations on a daily basis. Understanding and providing an appropriate estimated time of arrival. Determine the status of the customer account and any payment needs prior to scheduling the work. Obtain authorization for all credit card payments and process credit card and charge account payments. Monitor the route and location of drivers to coordinate and prioritize their schedule. Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service requ...