Service Manager

Job description

The Opportunity: Are you a hands-on leader who enjoys coaching teams, improving performance, and building a positive culture? Our team is looking for a Service Department Manager who can motivate our field team, build strong team engagement, and help our service department reach its performance goals. Key tasks include: - Manage the day to day operations of the plumbing service department - Hire and train team members, ensuring that staffing levels and schedules are appropriate to meet demand. - Work with upper management to build yearly business plans for the service department. - Monitor employee performance to ensure daily, weekly, and monthly goals are met. - Inspire and coach field team members to reach performance standards and hit their goals. - Coach and train our field team on our customer service and sales process to improve customer engagement, closing rates, and increase revenue. - Promote team engagement and show recognition by developing monthly contests and incentive programs. - Plan and host weekly field team department meetings. - Hold weekly/biweekly one on one meetings with direct reports. - Go on weekly ride-alongs with technicians to coach performance and build...