Director Customer Onboarding; Learning Enablement

Job description

As the Director, Global Customer Onboarding; Learning & Enablement AECO , you are the primary architect of the customer’s journey from "contract signed" to "fully enabled." Reporting to the Global VP of Professional Services and Customer Onboarding, you will translate global strategy into regional execution. You will lead a worldwide organization responsible for the global implementation methodology, the digital learning ecosystem, and the internal enablement of our Professional Services (PS) teams and partners. Your goal is to build a unified, scalable onboarding engine that accelerates Time-to-Value (TTV) and secures long-term product adoption across all international markets. Key Responsibilities: Global Onboarding Strategy & Standardization Unified Methodology: Design and govern a single, world-class onboarding framework that is adaptable across different languages, cultures, and regional AECO regulations. Process Automation: Partner with Product and Engineering to build "automated onboarding" features, reducing manual setup time and allowing the team to focus on high-value consulting. Journey Mapping: Define the global "success milestones" for Enterprise, Mid-Market, and Scale...