Technical Application Specialist

Job description

Future Opportunities – Join Our Talent Community! Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in Vernon, BC area. As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future. As a Technical Application Specialist, you will play a key role in diagnosing, troubleshooting, and resolving technical and application-related software issues for our LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes. You will leverage your business application experience and SQL expertise to deliver exceptional support and training to our customers. What you will be doing: - Monitor the support queue, investigate and document support cases, and gather information to resolve or escalate issues. - Manage and follow up on assigned support cases, providing timely and professional...