CLAIMS REVIEW SUPERVISOR/EXPERT

Job description

Position Summary Claims Review Supervisor/Expert position is responsible for supervising the Program Eligibility Specialists in the UI Benefits Hotline to guarantee adequate coverage on the Hotline at all times. In addition, the Claims Review Supervisor/Expert will review calls taken by their staff to check for accuracy and customer service expectations. This requires a high level of accountability in ensuring the work their staff is doing is in compliance with state and federal regulations and agency policies. Success in this position depends on strong communication skills to effectively engage with their staff with a focus on efficiency in protecting the integrity of the trust fund. This position requires extensive UI knowledge. This staff may also have to communicate with other UI units as well as employers, Legislative staff, and staff from the Governor's office. This position requires on-site employment with no remote or hybrid options available. Preferred Qualification: One (1) year experience working with the Unemployment Insurance program and intensive knowledge of UI system and program processes and terminology. Previous experience in supervising staff. Additionally, exper...