Senior Operations Analyst

Job description

Shape your future with a career at Shell Energy. Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow. Shell Energy is expanding its Demand Response (DR) and distributed energy solutions to support commercial and industrial customers as Australia transitions to cleaner, more dynamic energy markets. We’re looking for a Senior Operations Analyst to join our dedicated DR team. In this role, you’ll manage day‑to‑day DR operations, enable participation in existing and emerging energy markets, and help deliver a seamless customer experience across Shell Energy’s C&I portfolio. With respect, integrity and honesty you will: - Manage onboarding, testing and dispatch of customer DR assets - Analyse and troubleshoot dispatch events and customer performance - Identify and implement operational and process improvements - Support Shell Energy’s participation in key DR programs, including: - RERT and other AEMO initiatives - Frequency markets (FCAS, Fast Frequency Response) - Wholesale De...