Contact Centre Agent

Job description

Job Description: Contact Centre Agent High Street Kensington Office, London W8 5ED Bank Contract £12.71ph + Fantastic Benefits Full Time – 37.5 hrs a week (Our shifts run between the hours of 8am and 8pm, Monday – Friday with Saturdays 8am to 2pm on a rotational basis) We make health happen: Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The role of the customer service officer is to provide excellent and qualitative service to existing and prospective patients. You will personalise the service you provide by understanding the reasons for seeking treatment to validate their suitability for such treatment. You will promote the benefits of our products and services by assuring patients that they are in the hands of the most capable in the private healthcare industry. The role includes a high level of telephone and email communication dealing with both incoming and outgoing calls and emails. The successful candidate will be...