Service Desk Specialist - Information Services (Per Diem, Varied)

Job description

ENL Information Tech/Service Compensation range: $24.68 - $33.32 Your rate of pay will be based on applicable experience Shift: Varied Shift length: 8 Hours Days off: Variable Hours per pay period: 8-47 Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team. POSITION SUMMARY: Under the supervision of the Desktop Support Supervisor and Applications Manager, the Help Desk Specialist’s primary roles are to provide exceptional customer support and service for first call resolution. They acquire sufficient information and knowledge when the customer calls with issues to ensure timely resolution of the issue, in addition to monitoring, operating and performing preliminary diagnost...