Service Advisor

Job description

We are seeking a professional, customer-oriented Service Advisor to join our Mazda dealership team. This is a great opportunity for someone who enjoys building relationships with customers, providing a premium ownership experience, and working in a team-driven environment. Our ideal candidate is organized, personable, and able to communicate effectively while helping customers understand and maintain their vehicles. What You’ll Do: - Greet guests as they arrive in the Service drive - Communicate empathetically with guests about their vehicle - Offer solutions and added services to guests - Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest - Provide timely follow-up progress of each repair order and contact guests with repair changes - Analyze quality control reports and maintain a high Customer Service Index Score - Process monetary transactions What You’ll Need: - Previous automotive service advisor experience required - Full time availability. You’ll also need to be at least 18 years old. - A valid driver’s license and acceptable driving record - Creative, positive, team player attitude - Abil...