Desktop Technician

Job description

Job DetailsJob Location: Corporate Office - Cleveland, OH 44113We’re looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction. You’ll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter. Responsibilities: Provide support for desktops, laptops, and standard business applications Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control Set up and configure user workstations, accounts, and system access Support email, printing, file access, and phone systems Use Ivanti Neurons for endpoint imaging, patching, and device management Support and troubleshoot systems protected by Barracuda (email/web security) Track and document issues to ensure timely resolution Maintain hardware and software inventory Resolve hardware and sof...