Customer Success Coordinator

Job description

Position Summary / Objective The Customer Success Coordinator is responsible for delivering an exceptional customer experience by exceeding expectations and building strong, lasting relationships. This role supports both internal teams and external clients through proactive communication, operational coordination, and a customer-centric approach. The Coordinator ensures efficient management of client requests, supports revenue growth initiatives, and contributes to continuous process improvement. Essential Functions: - Coordinate and prioritize incoming upsell and cross-sell opportunities from Customer Success Representatives - Analyze account data and run reports to identify opportunities and provide recommendations to Customer Success leadership - Provide prompt, professional, and accurate communication to internal and external clients - Serve as an escalation point for complex or high-priority client and internal requests - Maintain contact center service standards and performance expectations - Verify, update, and maintain accurate customer and account information in systems - Collaborate cross-functionally to ensure seamless delivery of services and support to customers - Supp...