Branch Manager

Job description

Overview: Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Primary Responsibilities: - Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. - Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. - Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. - Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community - Conducts interviews and selects employees based on staffing model. - Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. - Ensures operational and requirements are maintained, to include consumer and business banking guideline...