Customer Success Manager

Job description

About Elicit Elicit is an AI research platform built to radically improve reasoning for the highest stakes decisions. AI will transform how organizations operate and we want to make sure that goes well. We're a Series A startup and Public Benefit Corporation, with about 30 mission driven team members doing the work of many more. The problems we solve are specific to pharma today and fundamental to every high stakes domain tomorrow. We're building Elicit to be systematic, transparent, and rigorous enough to enabling high quality reasoning at scale. We’ve reached strong product-market fit and are seeing significant inbound interest from leading research-driven enterprises. Come join us for this exciting journey! About the role: Elicit is building its Customer Success function from the ground up. You'll be accountable for driving adoption, retention, and expansion across a portfolio of high-value accounts. You'll work alongside CS leadership to codify what works into playbooks, templates, and frameworks, and you'll bring a data-informed approach to account health (interpreting activation trends via Mixpanel to proactively surface risk or opportunity, not just report on it). As the cus...