Customer Support Process Analyst – Quality Assurance Data & Insights

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: The Customer Support Process Analyst – Quality Assurance (QA) Data & Insights plays a critical role in shaping how the Global Customer Support organization understands and uses QA data. This position focuses on partnering with cross-functional teams and analytics stakeholders to build intuitive, accurate, and scalable dashboards and reports for QA and performance management purposes. The ideal candidate transforms complex data structures into clear, actionable insights that support operational execution, decision‑making, and quality strategi...