B2B Account Manager

Job description

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. We are seeking a detail-oriented and service-driven B2B Account Manager to join our Customer Experience (CX) team. In this role, you will support healthcare providers and internal teams by managing inbound requests, coordinating workflows, and ensuring a seamless experience across the patient journey. While this role does not serve as the primary account owner, it plays a critical role in responding to provider needs, resolving issues, and supporting pipeline progression across B2B accounts. This position is ideal for someone who thrives in a fast-paced healthcare environment and enjoys balancing operational execution with customer support. What You’ll Do: Provider and Patient Support & Experien...