Complaints Officer

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📈Check out the development opportunities in the Complaints team. 📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) Complaints Team 🚀: In this dynamic and challenging role, you will report to the Complaints Manager and be an integral part of a busy team, managing and resolving customer complaints across multiple channels, including telephone, email, and letter. What You’ll Be Doing 🗃️: - Deliver friendly and helpful customer service via phone or written communication. - Take full ownership of complaints, keeping customers informed throughout the process. - Understand our business and products, collaborating with teams for quick service. - Ensure complaints comply with FCA guidelines and relevant laws. - Write clear response letters, explaining findings and educatin...