Digital Banking Specialist

Job description

Job Description: Th e Digital Banking Specialist engages with customers through digital channels , supporting retail banking products and services for new and existing clients. This role involves promptly and efficiently addressing customer needs, offering solutions, and ensuring a customer-focused approach . Qualifications: This person should possess an associate’s degree plus two years of bank experience , or the equivalent. A basic understanding of banking is preferred. This role requires the ability to work both independently and collaboratively in a high-volume, fast-paced environment, demonstrating problem-solving skills to identify effective solutions. Proficiency with mobile technology, devices, apps, and messaging platforms is essential. A personable, empathetic, and knowledgeable approach to banking is key. Principal Responsibilities: Continually monitor and respond to all incoming customer conversations that route through digital banking and CRM as well as potentially completing outbound conversations /phone calls per internal requests. Accept and verify information relating to the opening of new accounts for existing/new customers, including recommending and cross-selli...