Director - Homeowner Insights

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: At Newrez, our mission is to do everything possible to make home happen. The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization. This leader operationalizes and synthesizes insights from STRATMOR (Originations & Servicing), J.D. Power (Servicing, Originations, Digital), and internal VOC channels to support enterprise customer experience strategy. This role manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight develo...