Account Manager I

Job description

Job DetailsJob Location: Century Fire Protection Hickory - Hickory, NC 28602Position Type: Full TimeAccount Manager I Div. 9 - Hickory, NC: Summary: Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time. Essential Duties and Responsibilities include the following. Other duties may be assigned. Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience. Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems. Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs. Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed. Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers. Follow up on completed inspect...