SAP S/4HANA Service & Warranty Lead – Automotive

Job description

The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions. The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts. Solution Leadership & Architecture: - Lead the end-to-end SAP S/4HANA Service and Warranty solution design , aligned with automotive best practices. Define target architecture leveraging: - SAP S/4HANA Service (Embedded Service Management) - SAP CS / SD Service scenarios - SAP Warranty Management - Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools - Drive fit-to-standard workshops and gap analysis with business stakeholders. - Business Process Ownership - Own and optimize After-Sales Service and Warranty processes , including: - Warranty claim adjudication...