Golden Gate - Hotel - Front Desk Agent

Job description

Golden Gate Hotel & Casino Job Title: Front Desk Agent: Department: Hotel JOB SUMMARY: Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. QUALIFICATIONS: - Responsible for practicing, supporting and promoting the Company Service Standards at all times - Accurately creating reservations and checking guests in and out - Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris - Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general - Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible - Observe and report unusual or suspicious behavior - Clean and maintain the Front and Back of House work areas - inform necessary pe...