Sales Support Specialist

Job description

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet. The Sales Support Specialist works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. The ideal candidate must be highly organized and able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers daily. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with Corbion’s service level expectations. Essential Functions: - Facilitate and assist sales with order entry and related requests - Manage customer calls and emails quickly and effectively - Track shipments and manage returns - Master and apply product/technical, supply chain and logistical knowledge to assist customer requests - Proactively resolve customer issues with internal partners - Issue credits and perform re-bills - Maintain customer note...