Bilingual Outbound Enrollment Specialist

Job description

Role overview As a Bilingual Outbound Enrollment Specialist, you will play a critical role in helping Spanish and English speaking members access expert medical opinions through Transcarent’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment. This is a high-volume, outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations. You will proactively reach out to members, communicate the value of Transcarent’s 2nd.MD service, address hesitation, and motivate next steps. Success in this role requires strong communication skills in both Spanish and English, resilience, and consistency in meeting engagement and enrollment goals—while maintaining a positive, professional member experience. A Day in the Life: - Make 100+ outbound calls per day to engage eligible members in both Spanish and English - Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services - Use consultative conversation skills to understand member needs, address concerns, and overcome objection...