Per Diem Associate Telephone Operator

Job description

Overview Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately. Responsibilities: - Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting. - Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills. - Promptly and courteously answers questions from external users and provides general information. - Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service. - Demonstrates proficient computer and telephone/paging skills. - Demonstrates exceptional customer service skills. - Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers. - Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents. - Pr...