ES- Customer Support Specialist- (Texas Hybrid)

Job description

POSITION SUMMARY: The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports. PRINCIPAL RESPONSIBILITIES: Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. Facilitates communication channels to address customer queries effectively. Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner. Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. Serve as the initial point of contact for Sales, Operations, and Customer Support Management. Investigate billing di...