Utilisation Coordinator

Job description

This is a role for someone who naturally looks at how things are working — and immediately sees how they could work better. We’re looking for a Utilisation Coordinator who brings a strong maximiser mindset. Someone who notices gaps, patterns, and inefficiencies, and takes action to improve them — not later, but now. What this role is really about: - Maximising every available session — turning gaps into booked services - Proactively identifying and acting on underutilisation trends - Staying one step ahead of cancellations and quickly backfilling capacity - Using waitlists strategically to improve both utilisation and client experience - Keeping calendars accurate, current, and aligned across teams - Surfacing risks early and focusing effort where it has the biggest impact What success looks like: - You don’t wait for gaps to be flagged — you find them first - You spot patterns (repeat cancellations, unused capacity) and act quickly - You follow things through — nothing sits unresolved - You prioritise the work that will have the greatest impact on utilisation - You help create a rhythm where capacity is consistently filled and visible We’re looking for someone who: If you’re someo...