Director, Customer Service

Job description

The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors.. At TSSA, safety is embedded in our culture and all aspects of our work. Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement and education. We help build safer communities. As Director of Customer Service, you will reinforce public safety and make it easier for clients to do business with TSSA . In this role you will be responsible for the teams that provide customer support, manage the licensing and registration processes and fulfil public information requests. By representing the voice of the customer internally at TSSA you will identify opportunities and prioritize process improvements that will drive efficiencies, improve customer service scores and reduce turn around times. Your Key Contributions: - Lead end‑to‑end customer service operations , overseeing Licensing & Registration, Customer Management, Program Support, Records & Public Information, and the Contact Centre to deliver high‑quality servic...