Collection Specialist II - Mortgage

Job description

Overview This position is responsible for maintaining an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures. This position may be a front end or back end mortgage loan collector depending on business needs. Responsibilities: - Perform collection activities on simple to moderately complex mortgage loans with moderate supervision. - Conduct inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection efforts on the system of record. - Negotiate payment terms for delinquent accounts and accurately documenting transactions on the loans following departmental procedures. - Assist with difficult collection problems such as payment disputes, alternative payment arrangements and loss mitigation options. - Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions. - Conduct skip tracing and work other specialty queues as assigned. - Perform additional duties as assigned. Preferred: Physical Requirements/Working Conditions: Must be...