Supervisor, Authorization, Full Time, Days ,Insurance Verification, Morristown, NJ

Job description

Summary: Supervises Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads. Generates weekly performance metrics, including both operational KPIs and daily/weekly productivity and quality measures. Action plans for improvement should be created and executed, as necessary to meet metric goals. Coordinates with external groups on escalated visits or workflow alignment. Job Duties: Supervise staff on day-to-day assignments and completion of all expected work (team consists of Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads). This should include: Providing guidance on accurate workflows Monitoring inbound and outbound calls for authorization clearance, WQs, days out clearance and contacting staff as required to complete work timely TOS cash collections: Shifting team assignments as necessary to prioritize the highest impact populations Assists with new-hire onboarding to ensure on-the-job readiness, specific to role Training/coaching for representatives or team leads, as required Escalation and troubleshooting to support operations Cross coverage of all departmental assignments as required Ensure daily coverage is in...