Customer Success Manager

Job description

Description At Solidus, we are shaping the financial markets of tomorrow with cutting-edge trading surveillance and risk management solutions that protect investors, enhance transparency, and ensure regulatory compliance across traditional financial assets and crypto markets. With the rapid expansion of digital assets into traditional finance, we are growing our Customer Success team to accelerate product adoption across key industry players. At Solidus, we believe that great customer success is built on collaboration, creativity, and measurable impact. Our Customer Success Managers are the ambassadors of our product and company. They help our customers realize the value of the product and expand the adoption across business functions. Key Responsibilities: - Manage Solidus Labs customers in the Americas. Effectively communicate our value proposition, vision, and product/service capabilities. - Build and maintain positive relationships with key decision makers and users to influence adoption and facilitate smooth customer experience of Solidus Labs solutions. - Identify cross-selling and up-selling opportunities through customer interactions; collaborate on opportunities with Accou...