Crew Lead

Job description

The Crew Lead has the primary responsibility for managing shifts and conveying the Café Lola culture to his/her Crewmembers and guests. He/she should be a creative team player who likes to work hard, have fun, and show sincere dedication to Café Lola. He/she will be responsible for upholding Café Lola standards for the Crewmember and guest experiences. PRINCIPAL DUTIES AND RESPONSIBILITIES: Operationally Driven: - Lead “What We Do” on each shift; at Café Lola, “What We Do” is provide an elevated café experience through food and drink paired with a warm smile and industry leading service! - Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of the shift to include: cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Café Lola standards are being met in these areas; be a guest advocate communicating needs to Crewmembers to assure guest satisfaction during each shift; responsible for restaurants performance on and off scheduled shifts. - Proactively manage your shift with KASADA, prep and administrative duties. People Management: - Coach, develop an...