Field Service Engineer CT

Job description

Job Title Field Service Engineer CT Job Description: In this role, you will have the opportunity to join a global leader in the HealthTech industry and play a key role within our Benelux Services & Solutions organization. Your primary focus will be on supporting our CT systems, ensuring they run reliably in critical healthcare environments. Your role: Deliver technical support and maintenance services for assigned business group to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards. Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency, accountability, and process improvements. Prepare thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving first-visit resolution to maximize service effectiveness and customer satisfaction. Actively address customer escalations, complaints, and feedback, coordinating the implementat...