Client Experience Specialist

Job description

Role: The Client Experience Specialist (T2) is a mid-level execution role within the Client Experience team responsible for delivering fast, accurate, and high-quality support across all client interactions. You will operate with autonomy, owning more complex client issues and ensuring they are resolved end-to-end. This role is focused on doing. You are managing live client conversations, navigating systems, and solving problems in real time while maintaining a high standard of communication and professionalism. You are not the final escalation point, but you are expected to resolve the majority of issues without handoff. Your ability to think critically, communicate clearly, and operate within defined systems directly impacts client satisfaction and overall experience quality. Responsibilities: Own daily client support across all channels, including queue management, prioritization, and SLA adherence Respond to clients with clear, empathetic, and solutions-oriented communication while resolving issues end-to-end Investigate and troubleshoot medium-complexity and high-priority issues, escalating appropriately when required Maintain accurate, complete documentation and execute workf...