Community Relations Representative ($23.08 - $27.50)

Job description

Position Summary: The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns. Key Responsibilities: - Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally. - Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards. - Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform. - Drives efficiency by adopting and maximizing the use of new and existing technologies. Additional Skills: - Excellent customer service skills - Excellent communication and interpersonal skills - Proficiency in Google Suite Preferred Education: - High School Diploma, General Educational Development (GED) or equivalent experience Preferred Years of Relevant Work Experience: - 1-3 ye...