Customer Solutions Architect

Job description

We’re hiring a Customer Solutions Architect to partner with our customers on all things functional and technical to drive adoption & value realization from their investment in Starbridge. This is a hands-on, high-impact role where you’ll define processes, drive customer adoption, and ensure long-term success. You’ll work closely with the CS, Product, and Sales organizations, reporting directly to the Chief Product Officer, with visibility across the entire company. If you thrive in fast-moving environments, enjoy solving complex problems, and want to make a direct impact on customer delight and retention , this role is for you. Key Responsibilities: Onboard & Train - Own customer onboarding and training to achieve high adoption. Develop and refine training materials as you scale. Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience. Scale Support - Be the frontline for customer inquiries, and continuously improve processes through automation and documentation. Monitor & Optimize - Define and track customer health metrics, proactively addressing risks and opportunities. Drive Renewals & E...