Operations & Commercial Support – Global Loyalty

Job description

Operations & Commercial Support – Global Loyalty Role and responsibilities: As Operations & Commercial Support – Loyalty, you play a pivotal role in ensuring the smooth operational, financial and commercial functioning of ING’s Loyalty propositions (including ING Punten, Dealwise and Beyond Banking partnerships). You are the central point of coordination between Customer Service, Finance, Fulfilment, Marketing, external suppliers and category partners. By owning operational processes end-to-end, you enable the commercial teams to focus on growth, partnerships and innovation, while safeguarding accuracy, efficiency and compliance in day-to-day operations. This role combines hands-on operational execution with analytical and category-oriented responsibilities, and is critical to the scalability and reliability of the Loyalty ecosystem. Key responsibilities: Operational ownership & coordination: Act as first point of contact for operational escalations coming from Customer Service Coordinate and align daily operations with warehouse & fulfilment Own and optimise administrative and operational processes, including returns and exception handling Manage user access and authorisations in...