Customer Service Aide (Community Liaison) - Humboldt Park

Job description

TITLE: Customer Service Aide – Community Liaison CHARACTERISTICS OF THE CLASS: Under supervision, provides friendly and efficient customer service for park patrons, serves as an information resource for visitors and community members, and supports a welcoming, safe, and orderly park environment. Performs related duties as required. EXAMPLES OF DUTIES: - Serves as a visible, welcoming presence at the front desk, lobby, outdoor spaces, and pool areas. - Greets visitors and serves as an information resource for patrons and park users. - Explains park programs and schedules and directs individuals to appropriate program areas. - Registers patrons for programs and classes. - Maintains records and files for class and program registration, attendance, and other information necessary for park management. - Answers the telephone in a courteous and professional manner. - Directs calls to appropriate person and takes messages for staff involved in class and program service delivery. - Conducts tours of the facility. - Provides park information to community members, partner organizations, rental groups, and visitors. - Supports park staff in welcoming and assisting community members and relays...