Office Operations Manager - Chadwick

Job description

Key Responsibilities: - Oversee daily office operations for HVAC and Plumbing service departments. - Ensure efficient scheduling, dispatching, and coordination of service technicians. - Maintain accurate and timely data entry in CRM, dispatch, and billing systems. - Develop and enforce office procedures, workflows, and service standards. - Lead, train, and support office staff including dispatchers, customer service reps, and administrative assistants. - Conduct performance reviews and provide ongoing coaching. - Foster a positive, collaborative, and high‑performance office environment. - Manage technician schedules to maximize productivity and minimize downtime. - Prioritize emergency calls, warranty work, maintenance agreements, and installations. - Monitor job progress and adjust schedules as needed to meet customer expectations. - Serve as the primary point of contact for escalated customer issues. - Ensure clear communication between office staff, field technicians, and service managers. - Oversee follow-up processes for completed jobs, quotes, and customer satisfaction. - Oversee invoicing, billing accuracy, and payment processing. - Manage service agreements, renewals, and c...