HD Technical Specialist

Job description

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio. SUMMARY: Respond to diverse customer needs through effective telephone and written correspondence focusing on Service to our Customers. Provide support to the Supervisor and execute necessary reporting responsibilities and perform related field reporting problem analysis. Individuals must demonstrate a sense of urgency and helpful demeanor with all internal and external customers, taking ownership of all duties from start to finish. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. ESSENTIAL JOB FUNCTIONS INCLUDE: - Troubleshoot problems of technical, mechanical and applications nature to solve customer issues. - Coordinate all aspects of orde...