Account Manager

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management? Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment. What You’ll Do: - Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction. - Customize service strategies and scheduling that exceed client expectations. - Negotiate service agreements and pricing for new contracts and add-on solutions. - Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance. - Conduct site walkthroughs to verify standards, resolve issues, and champion excellence. - Partner with Night Managers and the Director of Operations to execute and enhance service delivery. - Track service activities, supplies, and client feedback in our advanced CRM and planning tools. - Respond quickly to client concerns, troubleshooting and resolving issues with urgency. - Monitor and manage staffing and resource needs to maintain outstanding service. Why City Wide: Ready to drive performance an...