Lead Ambassador-No. 8 Cottages-Full Time
Pinehurst, LLC · Pinehurst, North Carolina, US
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and...
Job description
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The Lead Ambassador serves as the primary operational leader and guest experience steward for The Cottages at Pinehurst No. 8. This role is responsible for overseeing daily cottage operations and leading the Ambassador team to ensure a seamless, elevated, and highly personalized guest experience from pre-arrival through post-departure. The Lead Ambassador acts as both a hands-on guest service expert and a frontline leader, ensuring all service standards are executed in alignment with Front Office Management dire...