Branch Member Service Associate III (Full-Time) - Greenbelt, MD

Job description

Are you passionate about helping people and building meaningful relationships? Do you believe in making a difference by serving others? Guided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for. This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays. Essential Duties and Responsibilities: Include the following: other duties may be assigned. - Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. - Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's finan...